Fixalaan
Website Terms & Conditions
Fixalaan Facilities Management - FZCO
(Binding Consumer & Service Agreement - United Arab Emirates)
1. Legal Entity, Licence and Identification
This website is owned and operated by Fixalaan Facilities Management - FZCO, a free zone company duly incorporated under the laws of the United Arab Emirates, holding Trade Licence No. 72896, issued by the Dubai Integrated Economic Zones Authority (DIEZA).
Registered Address:
IFZA Properties,
Dubai Silicon Oasis,
Dubai, United Arab Emirates.
Fixalaan Facilities Management - FZCO operates strictly within the scope of its licensed activity as a facilities management and service coordination entity.
2. Application and Binding Effect
These Terms & Conditions ("Terms") govern all access to, use of, and interaction with this website, and all services requested, booked, paid for, or facilitated through it.
Any person or entity accessing this website, submitting an enquiry, providing a service address, requesting a quotation, making a booking, effecting payment, or permitting access to any property ("Client") irrevocably and unconditionally agrees to be bound by these Terms in full.
No physical or electronic signature is required for enforceability.
3. Automated Acceptance by Address Submission
The Client expressly acknowledges and agrees that the act of providing a service address, whether by website form, WhatsApp, SMS, email, telephone communication, payment platform, or any other electronic or verbal means, constitutes automatic, unconditional, and irrevocable acceptance of these Terms & Conditions in their entirety.
Submission of a service address shall be deemed to constitute: (a) a formal request for services; (b) confirmation of authority to grant access; (c) acknowledgment of all risk allocations and limitations of liability; (d) acceptance of Fixalaan's role and scope of responsibility as defined herein.
Such acceptance shall apply irrespective of whether the Client claims to have read, understood, or reviewed these Terms. Any denial of acceptance following submission of a service address shall be null, void, and without legal effect.
4. Automated Acceptance by Payment
The Client expressly acknowledges and agrees that any payment made, whether full or partial, including payments made via website checkout, payment links, Stripe or other payment processors, bank transfer, card, cash, or digital wallet, constitutes automatic, unconditional, and irrevocable acceptance of these Terms & Conditions in full.
Payment shall be deemed to represent: (a) confirmation of the service request; (b) acceptance of Fixalaan's role as service coordinator; (c) acknowledgment of all exclusions, limitations, and remedies; (d) waiver of any right to later object to these Terms.
Acceptance by payment applies regardless of whether payment is made by the Client or by a third party on the Client's behalf. Any attempt to dispute, reverse, or charge back a payment shall constitute evidence of prior acceptance, a breach of contract, and no waiver of these Terms.
5. Nature of Engagement and Role Limitation
Fixalaan Facilities Management - FZCO acts exclusively as a commercial service coordinator, booking and scheduling facilitator, and pricing and payment intermediary. The Client expressly acknowledges that Fixalaan does not physically execute services; all physical works are carried out by independent technicians, subcontractors, or service partners ("Execution Parties"); no employment, agency, partnership, or joint venture relationship exists. Fixalaan exercises no direct control over on-site execution decisions.
6. Scope of Services
Services are strictly limited to the scope expressly stated in the relevant quotation, invoice, or service description. Fixalaan does not inspect, certify, diagnose, guarantee, or verify any property condition, system, or structure. Any matter not expressly included in writing is excluded without exception.
7. Pre-Existing Conditions and Latent Defects
The Client acknowledges that properties may contain pre-existing, latent, concealed, or progressive defects including structural weakness, corrosion, leaks, mold, pests, faulty installations, or material fatigue. Fixalaan bears no responsibility for pre-existing conditions; concealed or latent defects; conditions revealed after service; deterioration arising from normal interaction. Discovery of a defect does not create liability.
8. Property Access, Occupants and Third Parties
The Client warrants full authority to grant access. Fixalaan bears no responsibility for tenants, landlords, agents, guests, building management, security, pets, children, occupants, or third-party contractors. The Client is solely responsible for securing valuables, fragile items, and personal belongings.
9. Contact, Movement and Material Response
Services inherently involve physical interaction with property components including walls, floors, tiles, fixtures, fittings, appliances, furniture, glass, silicone, grout, and paint. The Client accepts that aged or fragile materials may chip, crack, loosen, discolor, detach, or fail. Such outcomes shall not constitute damage attributable to Fixalaan.
10. Tools, Chemicals and Environmental Effects
Professional-grade tools and chemical agents may be used. The Client accepts all risks associated with chemical use, confirms absence of sensitivities or allergies, and waives all related claims. Odours, fumes, residue, or ventilation effects do not constitute grounds for complaint or refund.
11. No Warranty or Guarantee
All services are provided strictly on an "as is, where is" basis. Fixalaan makes no representation or warranty regarding outcome, durability, authority acceptance, landlord satisfaction, deposit return, or handover condition. Subjective dissatisfaction does not constitute non-performance.
12. Payment Finality and Service Commencement
All payments are final and non-refundable upon service commencement. "Commencement" includes scheduling, mobilisation, dispatch, and preparation of tools or materials. Chargebacks or reversals constitute breach of contract.
13. Completion and Deemed Acceptance
Service is deemed completed upon on-site completion, departure of Execution Parties, or digital confirmation. Absence, silence, or failure to object constitutes full acceptance.
14. Complaint Time Bar
Any complaint must be submitted in writing with evidence within 24 hours of completion. Failure to comply results in absolute and irrevocable waiver of all claims.
15. Exclusive Remedy
Refunds are excluded once service has commenced. At Fixalaan's sole discretion, one (1) re-service may be offered. Re-service constitutes the exclusive and final remedy.
16. Burden of Proof and Presumptions
The Client bears the entire burden of proof. Any post-service issue is presumed to arise from wear and tear, age-related failure, or latent defect unless conclusively proven otherwise. Third-party access breaks causation.
17. Authority, Landlord and Inspection Outcomes
Fixalaan does not guarantee acceptance by landlords, building management, municipalities, or authorities. Third-party remarks do not constitute service failure.
18. Limitation of Liability
Fixalaan excludes liability for indirect, consequential, economic, or third-party loss. Aggregate liability, if any, shall not exceed the amount paid for the service.
19. Indemnity
The Client shall indemnify and hold harmless Fixalaan, its directors, officers, and representatives against all claims arising from service execution, except proven gross negligence or intentional misconduct as determined by a UAE court.
20. Cost Allocation
Where a claim is initiated and fails, the Client shall bear Fixalaan's legal, administrative, and professional costs.
21. Non-Reliance
The Client confirms no reliance on any statement, representation, or advice not expressly set out in writing.
22. Electronic Records
Electronic records constitute conclusive evidence of agreement and acceptance.
23. Language
The English version shall prevail. Translations are for convenience only.
24. Severability
If any provision is held invalid, it shall be enforced to the maximum extent permitted, and the remaining provisions shall remain in full force.
25. Governing Law and Jurisdiction
These Terms are governed by UAE Federal Law. Exclusive jurisdiction lies with the Dubai Courts.
Final Notice
Use of this website, submission of a service address, or completion of payment constitutes full, binding acceptance of these Terms & Conditions.