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Privacy Policy

Fixalaan Facilities Management – FZCO
License No: 72896
IFZA Properties, Dubai Silicon Oasis, Dubai, United Arab Emirates
Last updated: 15/12/2025

1. Introduction

Fixalaan Facilities Management – FZCO ("Fixalaan", "we", "us", "our") is committed to protecting the privacy of users who access our website, contact us, or use our services. This Privacy Policy explains how we collect, use, store, and protect personal data in accordance with applicable UAE laws and international data protection standards. By using our website, submitting your details, communicating with us, or making a payment, you fully agree to this Privacy Policy. If you do not agree, you must discontinue use of our website and services.

2. Information We Collect

a) Personal Information

b) Payment Information

Payments are processed securely via third-party providers. Fixalaan does not store or process card details on its own servers.

c) Technical Information

IP address; device and browser type; pages visited and interaction data; date and time of access. This data may be collected automatically through cookies and analytics tools.

3. How We Use Your Information

We use personal data strictly for legitimate business purposes, including: providing and managing requested services; contacting you regarding bookings, confirmations, or updates; processing payments and invoices; customer support and dispute resolution; improving services, operations, and marketing performance; and legal, accounting, and regulatory compliance. We do not sell personal data to third parties.

4. Marketing Communications

By submitting your contact details, you consent to receive service-related communications, booking confirmations and reminders, and promotional offers related to Fixalaan services. You may opt out of marketing communications at any time by contacting us directly.

5. Data Sharing

We may share limited personal data with technicians or subcontractors assigned to perform services; payment processors and financial institutions; IT systems, CRM platforms, and analytics providers; and government or legal authorities when legally required. All third parties are required to handle data confidentially and responsibly.

6. Data Storage & Security

Personal data is stored on secure systems with restricted access. Reasonable technical and organisational measures are applied. No online system is fully secure; use of the website is at your own risk. Data is retained only for as long as necessary for operational, legal, or compliance purposes.

7. Cookies & Tracking Technologies

Our website uses cookies and similar technologies to improve functionality and user experience, analyse traffic and performance, and support marketing and conversion tracking. You may disable cookies via browser settings, though this may affect website functionality.

8. User Responsibilities

You confirm that all information provided is accurate and up to date; you are authorised to submit details for the property or service; and you understand electronic communications may not always be fully secure. Fixalaan is not responsible for issues caused by incorrect or incomplete information provided by users.

9. Your Rights

You may request to access your personal data, correct inaccurate data, or request deletion where legally permitted. Requests may be refused if they are excessive, abusive, or restricted by law.

10. External Links

Our website may contain links to third-party websites. Fixalaan is not responsible for the privacy practices or content of external websites.

11. Policy Updates

This Privacy Policy may be updated at any time without prior notice. The latest version will always be available on our website. Continued use of our website or services constitutes acceptance of the updated policy.

12. Contact Details

Fixalaan Facilities Management – FZCO
License No: 72896
IFZA Properties, Dubai Silicon Oasis
Dubai, United Arab Emirates

Email: info@fixlaan.com
Phone / WhatsApp: +971 54 299 5500